YOUR NEW PASSWORD HAS BEEN SAVED SUCCESSFULLY.
You are now subscribed to our newsletter.
Last updated on - 15/06/2021
The EnglishHelper website and mobile application and related services, including software, content, and services are operated by EnglishHelper (EnglishHelper Inc and all its subsidiaries including English Helper Education Technologies Pvt Ltd hereinafter referred to as EnglishHelper).
When you use our products and services, some of your Personal Data is collected by us. We are committed to protecting the security of this data and safeguarding your privacy. This Privacy Notice outlines the details of the Personal Data collected, the manner in which it is collected, and the purposes for which it is used.
Throughout this document, the terms "we", "us", "our" & "ours" refer to EnglishHelper. And the terms "you", "your" & "yours" refer to YOU (the individual whose Personal Data we are referring to).
We process any Personal Data we collect from you in accordance with the provisions of this Privacy Notice. Please read the following carefully to understand our practices regarding your Personal Data.
Categories of Personal Data that we might collect, store and process is as follows:
Demographic, Identity & Contact Data (for e.g., name, email address, contact number)
Socio-Demographic Details (for e.g., profession, education data)
Authentication Data (for e.g., username, password)
Financial Data (for e.g., program fee transactional details, incase if client opts for these programs)
Online Identifiers and other Technical Data (for e.g., IP address, device identifiers, webcam, microphone)
Communications details (for e.g., communication done through emails, chat, recordings)
We collect your Personal Data in following ways:
When you use our services, you provide us with two types of information: (i) information you submit via the Service and (ii) information regarding your use of the Service collected by us as you interact with the Service.
When Users subscribe or purchase a Service from EnglishHelper, we collect your browser type and your IP address (a unique address that identifies your computer on the Internet). When you use our mobile Application, we collect your device type, your device ID, and your IP address.
When you use the Service you may submit information and content to your profile, generate Activity Data through engaging in educational activities on the Service, or send messages and otherwise transmit information to other users. We store this information so that we can provide you the Service and offer personalised features.
We may also receive your Personal Data from other people if they have shared your Personal Data with us. For e.g., if they provide your reference to us.
We use your Personal Data for the following purposes:
To deliver our products and services
To communicate with you in the normal course of service delivery and provide information relevant to you as a customer including about additional products and services offered by us.
In some instances, you may avail of our product or service at the behest of a sponsor including your employer, educational institution and others. We may share information related to the use of the product or service as per agreement with such sponsor.
To respond to you when you contact us with your requests, enquiries, comments, and complaints
To comply with legal or regulatory requirements.
To evaluate, develop and improve our products and services
We process your Personal Data by relying on one or more of the following lawful grounds:
You have consented to us processing your Personal Data for specified reasons
The processing is necessary for compliance with a legal obligation we may have (for e.g., towards law enforcement agencies, government agencies, regulators, etc.)
The processing is necessary for provision of certain services to you. For e.g.,
To communicate with you in the normal course of service delivery and provide information relevant to you as a customer including about additional products and services offered by us.
to evaluate, develop and improve our products and services
Where the processing is based on your consent, you have the right to withdraw your consent at any point in time. Upon receipt of your request to withdraw your consent, the consequences of withdrawal will be communicated to you. In many cases, upon such a withdrawal, we may not be able to continue offering our products and services to you.
We may provide personal data information to service providers who help us bring you the Service, such as hosting the Service at a co-location facility or sending notifications.
We may also share Personal Data with our partners for business and operational purposes. All such transactions will be subject to obligations consistent with this Privacy Notice and our contracts with them.
We may also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process. We may disclose your Personal Data to law enforcement agencies, government agencies, courts, dispute resolution bodies, regulators, auditors, and any party appointed or requested by applicable regulators to carry out investigations or audits of our activities.
Personal Data we hold about you may be transferred to other countries outside your country of residence for any of the purposes described in this Privacy Notice. Any Personal Data that we transfer will be protected in accordance with this Privacy Notice.
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We train our employees about the importance of maintaining the privacy and security of your Personal Data. We ensure that the third parties who provide services to us under appropriate contracts take appropriate security measures to protect your Personal Data in line with our policies.
We retain your Personal Data for as long as it is required to fulfil the purposes outlined in this Privacy Notice and for legal or regulatory reasons.
We do not knowingly collect Personal Data from children. If you are a parent or guardian and aware that your Child has provided us with Personal Data, please contact us using the details in the ‘Contact us’ section of this notice.
We use cookies on our website and other digital properties to collect data about you.
Cookies are small text files that are placed on your computer by websites that you visit. We also use performance/analytics cookies on our website. These cookies collect information about how visitors use our website and services, including which pages of the website are visited most often or if they receive error messages from certain web pages. It is used to improve the functions and performance of our website as the user interacts with it.
You have a right to access the data that you have provided. You also have a right to update or make corrections to data that you have provided. The accuracy of such data is solely your responsibility.
If you wish to make a request to exercise any of your rights, you can contact us by emailing us at info@englishhelper.com.
Our website includes hyperlinks to websites of other organizations. We have no control over, and we are not responsible for the privacy policies and practices of the other websites. This Privacy Notice does not cover the privacy practices of those organizations. We encourage you to read the Privacy Notices on the other websites you visit.
We regularly review and update our Privacy Notice to ensure it is up-to-date and accurate. Any changes we may make to this Privacy Notice in the future will be posted on this page. When we post changes to this Privacy Notice, we will revise the “last updated” date.
